If you received an item that is damaged or faulty we will happily
replace the item at no additional cost to you. 

Please contact us within 48 hours after receiving yours. Our store
do not accept Returns or Exchanges, once an item has been
received it cannot be returned. 

We can only offer you replacements at no additional cost if it falls
under below criteria: Items are faulty – damaged/broken or soiled
upon arrival. Parcels that is lost in transit. We do not accept
returns or refunds if customer changes their mind after receiving
their order(s). Note: Store Name will not be held liable to any lost
or misroute parcels. 

Please ensure that all the information you have provided is
correct before submitting your order to prevent losses in mail or
other mishaps from happening. international customer must
provide phone number.

If you have other concerns, please contact our Customer Service
via email ( or through submitting a

ticket at our website RETURN TO

SENDER PACKAGES: TACTILAX will not be held liable for
packages that are returning to sender. 

Customers are advised to carefully enter the correct addresses
otherwise, the package will not be delivered.

 Once the item is received at the warehouse, we can repack, re-
label, and reship them however you need to understand that
doing so requires an additional cost. Processing and shipping
cost is usually half the order please be careful on the
information that you provide. 

If you think you have entered a wrong address, you need to
contact us immediately in order to correct the
mistake. Cancellation Policy Can I cancel my order(s)? Yes.
Cancellations must be made within 24 hours of order placement. 
Send us an email within 24 hours and let us know the reason why
you wish to cancel your order. We do not accept cancellation of
orders outside the 24 hours window and/or because of the
Standard Shipping reason. 

Please note that our Standard Shipping are posted in each
product’s description hence all customers should be aware of this
before concluding an order. All refunds will be process within 24-
48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. 
Send us an email stating your concern and attach a picture of the
item(s) showing the size tag and its original packaging within 48
hours upon receipt of the order get a replacement or refund. Note:
Our team will inspect / verify the photo(s) before we issue out a

Store Name reserves the right to refuse any replacement and
refund if it does not meet the above criteria. Late or missing
refunds (if applicable) If you haven’t received a refund yet, check
your bank account again and contact your credit card company, it
may take some time before your refund is officially posted. 
If you’ve done all of these and still have not received your refund
yet, please contact us through submitting a ticket at our website